Returns & Exchange Policy
Free & Easy Returns for Domestic Orders
We want you to be completely satisfied with your purchase from Platsilgo. If for any reason you are not, you may return or exchange your order within 15 days of receiving the product. Our return process is simple and hassle-free.
Eligibility for Returns:
- Items must be unused, unwashed, and in their original condition.
- All labels and packaging should be intact.
Prepaid Orders:
- Refunds for prepaid orders will be made to the original mode of payment.
- Please note that shipping charges are non-refundable.
Cash on Delivery (COD) Orders:
- Refunds for COD orders will be issued to the provided UPI ID or bank account.
- Shipping charges are non-refundable.
International Orders:
- All international orders and sale items are final sale and are not eligible for return or exchange.
Conditions for Replacements/Returns
At Platsilgo, we strive to ensure your satisfaction with every purchase. However, please note that replacements or returns will not be accepted under the following conditions:
-
Outside the Specified Time Frame:
If the return request is made after the 15-day return window, we will not be able to process the return or exchange. -
Sale or Promotional Items:
Products that are purchased during a sale or as part of any promotional offer are not eligible for return or exchange. -
International Shipments:
Products that have been shipped internationally (outside India) are final sale and cannot be returned or exchanged.